Information We Collect

1.1 Personal Information: When you sign up for our services, we may collect personal information, such as your name, contact details, date of birth, identification documents, and financial information.

1.2 Account Information: We collect information about your transactions, account balances, and investment activities through your use of our services.

1.3 Device and Log Information: We automatically collect certain information from your device, such as IP address, browser type, operating system, and usage data. This information helps us improve our services and provide a personalized experience.

How We Use Your Information

2.1 Provision of Services: We use your personal information to provide and improve our retail investment services, process transactions, manage your account, and communicate with you regarding our offerings.

2.2 Legal and Regulatory Obligations: We may use your information to comply with applicable laws, regulations, and industry standards, including verifying your identity, conducting anti-money laundering checks, and preventing fraudulent activities.

2.3 Communication and Support: We may use your information to send you important notices, updates, and promotional materials related to our services. We may also use your information to respond to your inquiries, provide customer support, and address any concerns you may have.

Information Sharing and Disclosure

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and identity verification services. These service providers are contractually obligated to protect your information and use it solely for the purposes specified by us.

3.2 Legal Compliance: We may disclose your information as required by law, regulation, or legal process. This includes responding to valid requests from government authorities and enforcing our rights and agreements.

Data Security

4.1 We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4.2 Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. As a safety measure, you are required to log off from your account and close the browser after using a shared computer. Should a security breach occur, the Company will notify all affected customers as soon as is reasonably possible, and later may file a report with the appropriate authorities on the actions we took if the need arises.

Your Choices and Rights

5.1 Access and Correction: You have the right to access and update the personal information we hold about you. You can review and modify your account information through our platform or by contacting us.

5.2 Opt-Out: You may choose to opt out of receiving promotional communications from us by following the instructions provided in our communications or by contacting us directly.

5.3 Lodge a complaint with a supervisory authority: Should you feel your data privacy rights are not being adequately protected by the Company, you have the right to lodge a formal complaint with the appropriate supervisory authority.

Children's Privacy

6.1 Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to this Privacy Policy

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

8.1 At Bravewood, we’re extremely committed to respecting and protecting your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us by:

Calling us on 09037936601

Emailing us at [email protected]

Writing to us at No 2C Ayo Rosiji Crescent, Ikeja GRA, Lagos.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.